Virtual service manager

If you need someone to improve your customer service experience, create engaged customers and facilitate organic growth we have the right people for you.

Our virtual service manager will take ownership of customers issues and follow problems through to resolution. Some of the responsibilities include: setting a clear mission and deploying strategies focused towards that mission, developing service procedures, policies and standards, keeping accurate records and documenting customer service actions and discussions, analyzing statistics and compiling accurate reports, recruiting, mentoring and developing customer service agents and nurturing an environment where they can excel through encouragement and empowerment.

Your Marigold Virtual service manager can also control resources and utilize assets to achieve qualitative and quantitative targets, adhere to and manage the approved budget and maintain an orderly workflow according to priorities. Our goal is to keep your company running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.